Is there a bottle deposit?
Yes — a refundable $10 deposit per bottle, charged once at signup, based on the number of bottles on your plan. A 5-bottle plan pays $50, a 10-bottle plan pays $100. It is a deposit, not a fee: the bottles remain ours and travel back and forth with the driver, and when you close your account and the bottles come back, the deposit is refunded in full.
When do I get the bottle deposit back?
When you cancel, leave the bottles out on your final delivery date or arrange a pickup. Once they are back with us we refund the deposit to your original payment method, normally within 10 business days. Bottles not returned within 30 days of cancellation are treated as unreturned and that portion of the deposit is forfeited in place of a replacement charge.
What am I actually charged on day one?
Your first month of service plus the refundable bottle deposit — and the $50 refundable dispenser deposit if you add a dispenser. A 5-bottle monthly plan with no dispenser is $55 for the month plus $50 in deposits, so $105 due today, then $55 a month after that.
How does the monthly price work across frequencies?
Every plan bills monthly. The frequency you pick changes how often we come, not how often you are billed: monthly is one delivery, bi-weekly is two deliveries and twice the water, weekly is four. The per-bottle rate is identical across all three.
What is the missed delivery fee?
$17.50. We text you the day before and the morning of your delivery. If nothing is set out when the driver arrives, that fee covers the driver, fuel and the route slot. We reach out before charging it, and pausing your subscription in your account avoids it entirely.