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FAQ

Everything you wanted to ask about alkaline water.

Quick answers on pH, minerals, taste, and how Pure Alkaline differs from filtered tap or store-bought water.

About alkaline water

What is alkaline water?
Alkaline water has a pH above 7, meaning it's less acidic than regular tap water. Pure Alkaline is bottled at pH 9.0 — slightly basic, smooth on the palate, and rich with naturally occurring minerals that contribute to the higher pH.
What does pH 9.0 actually mean?
The pH scale runs from 0 (very acidic) to 14 (very alkaline). 7 is neutral. Tap water typically sits at 7.0–7.5, soft drinks land near 3.5, and Pure Alkaline measures 9.0 — about a hundred times more alkaline than neutral water.
Are there benefits to drinking alkaline water?
Many of our customers report better-tasting water, easier hydration, and reduced acidity from sports drinks or coffee throughout the day. We don't make medical claims — your body has its own powerful pH-regulation system. We focus on quality, taste, and convenience.
Is it safe for daily drinking?
Absolutely. Pure Alkaline is intended for daily consumption by adults and children. If you have a specific medical condition or take prescription medications, it's worth a quick chat with your physician — but for nearly everyone, it's just smoother, cleaner water.

Our water

Where does your water come from?
Our source is a local South Florida aquifer, drawn close to where we deliver. From there it goes through multi-stage ultra-fine micron filtration that removes contaminants while preserving the natural mineral content responsible for the 9.0 pH.
What minerals does it contain?
Calcium, magnesium and potassium occur naturally in the source water and remain after filtration. We don't add electrolytes after the fact — the mineral balance is the source itself.
Are the bottles BPA-free?
Yes. All our 5-gallon bottles are food-grade, BPA-free PET — fully recyclable, sanitized to commercial standards before every refill, and rotated frequently to ensure freshness. We upgraded from older polycarbonate bottles specifically because PET can be recycled at end-of-life and polycarbonate cannot.
How is it different from filtered tap water?
Most home filters reduce some impurities but don't materially change pH. Some "alkaline" filters add minerals back artificially. Pure Alkaline is naturally alkaline at the source — we don't manufacture the pH, we preserve it.

Drinking & taste

What does Pure Alkaline taste like?
Smooth, with a faint sweetness from the natural minerals. Most customers say it's noticeably easier to drink in large quantities than tap or distilled water — which is the whole point.
Can I cook with it?
Yes — many of our customers use it for coffee, tea, soups, and baby formula (when their pediatrician approves). It's also excellent for cooking rice or pasta.
How much should I drink per day?
There's no special rule for alkaline water — drink what you normally would. Most adults benefit from around 2–3 liters a day in our Florida climate. Listen to your thirst.

Plans, deposits & billing

Is there a bottle deposit?
Yes — a refundable $10 deposit per bottle, charged once at signup, based on the number of bottles on your plan. A 5-bottle plan pays $50, a 10-bottle plan pays $100. It is a deposit, not a fee: the bottles remain ours and travel back and forth with the driver, and when you close your account and the bottles come back, the deposit is refunded in full.
When do I get the bottle deposit back?
When you cancel, leave the bottles out on your final delivery date or arrange a pickup. Once they are back with us we refund the deposit to your original payment method, normally within 10 business days. Bottles not returned within 30 days of cancellation are treated as unreturned and that portion of the deposit is forfeited in place of a replacement charge.
What am I actually charged on day one?
Your first month of service plus the refundable bottle deposit — and the $50 refundable dispenser deposit if you add a dispenser. A 5-bottle monthly plan with no dispenser is $55 for the month plus $50 in deposits, so $105 due today, then $55 a month after that.
How does the monthly price work across frequencies?
Every plan bills monthly. The frequency you pick changes how often we come, not how often you are billed: monthly is one delivery, bi-weekly is two deliveries and twice the water, weekly is four. The per-bottle rate is identical across all three.
What is the missed delivery fee?
$17.50. We text you the day before and the morning of your delivery. If nothing is set out when the driver arrives, that fee covers the driver, fuel and the route slot. We reach out before charging it, and pausing your subscription in your account avoids it entirely.

Still stuck? Send us a message or call (305) 928-3712.

Ready for better water?

  • Plans start at $25/month
  • FREE delivery to your door
  • Automatic bottle swaps · pause anytime
  • 30-day taste guarantee
Questions? Call (305) 928-3712
Plans from $25/moFREE delivery · Pause anytime